Manage customer complaints by receiving, logging, and prioritizing reported issues such as electrical failures, reliability concerns, assembly defects, and field returns.
Coordinate failure analysis activities by working with FA labs, defining analysis plans, reviewing results, and translating findings into clear technical reports for customers.
Lead root-cause investigations using structured problem-solving methodologies such as 8D, 5-Why, and Ishikawa (fishbone).
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Drive corrective and preventive actions (CAPA) by collaborating with cross-functional teams including process engineering, test engineering, quality, and R&D.
Communicate technical findings to customers through timely updates, clear explanations, and formal investigation reports.
Analyze production, test, and reliability data to support failure analysis and identify trends.
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Manage customer complaints by receiving, logging, and prioritizing reported issues such as electrical failures, reliability concerns, assembly defects, and field returns.
Coordinate failure analysis activities by working with FA labs, defining analysis plans, reviewing results, and translating findings into clear technical reports for customers.
Lead root-cause investigations using structured problem-solving methodologies such as 8D, 5-Why, and Ishikawa (fishbone).
...