Automation, Operational Support & Resilience – Build and maintain PowerShell/Graph automation for efficiency and reporting; provide Tier‑3 escalation support, drive RCA efforts, and ensure global follow‑the‑sun operational reliability.
Documentation, Knowledge Transfer & Cross‑Team Partnership – Produce runbooks, SOPs, and architecture diagrams; collaborate with partner teams; and serve as backup for broader M365 service escalations.
Deep understanding of end-to-end mail flow and email security solutions
...
Automation, Operational Support & Resilience – Build and maintain PowerShell/Graph automation for efficiency and reporting; provide Tier‑3 escalation support, drive RCA efforts, and ensure global follow‑the‑sun operational reliability.
Documentation, Knowledge Transfer & Cross‑Team Partnership – Produce runbooks, SOPs, and architecture diagrams; collaborate with partner teams; and serve as backup for broader M365 service escalations.
Deep understanding of end-to-end mail flow and email security solutions
...