Customer-Centric Testing: Proactively test the AI from a customer's perspective, raising critical questions and simulating edge cases to ensure robustness and empathy in responses.AI Solutioning & Project Implementation
End-to-End Project Support: Assist in AI solutioning projects aimed at service and process improvement. This includes:- Gathering and analyzing data to define project scope.- Writing Business Requirement Documents (BRDs).- Developing Standard Operating Procedures (SOPs) for AI-human handoffs and workflows.- Conducting User Acceptance Testing (UAT) and liaising with internal stakeholders until successful rollout.
Business Knowledge Integration: Continuously learn and integrate core business knowledge (especially in Payments/Customer Support) into the AI's training data to enhance accuracy and relevance.Team Empowerment & Collaboration...