Researches and analyzes hospitality trends, competitor offerings, and guest feedback to develop and implement innovative guest experience programs.
Drives personalized epic and daily moments that truly elevate the guest experience and encourages execution of these moments across departments.
Owns the end-to-end guest journey from pre-arrival planning to post-departure follow-up, with a strong emphasis on personalized, anticipatory service.
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This is a fully remote, entry-level position, part of a team spread across Cairo, Amsterdam, Singapore, and the US, working largely asynchronously across time zones. Success in the role depends on strong independent judgment and follow-through.
Onboard new university and institutional clients, building out Digital Commons repositories around how each client actually works.
Serve as a trusted point of contact for editors and librarians when issues arise or publishing strategy questions come up.
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