Handle daily customer enquiries by providing prompt, accurate, and appropriate responses, while escalating complex issues to the relevant departments when necessary.
Contribute to workflow improvements by identifying opportunities for better coordination between online and offline sales channels.
Ensure an excellent customer experience across all touchpoints, maintaining professionalism and service quality both in-person and through digital platforms.
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3) Manage incoming phone calls by answering, screening, and forwarding them appropriately to ensure efficient communication and response.
4) Address tenant and guest complaints and issues calmly and effectively, maintaining a professional manner at all times to ensure resolution and satisfaction.
5) Regulate guest and vendor access to residential floors by implementing proper registration procedures, ensuring controlled and secure entry.
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