Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Review, prepare, and translate business documents, reports, correspondence, contracts, and presentation materials in Mandarin, English, and Bahasa Malaysia.
Assist the Director in reviewing management reports, project updates, contracts, and other important business documents.
Coordinate communication and collaboration between headquarters, project teams, consultants, contractors, and external stakeholders.
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