Customer-facing competencies: Proven customer service and sales skills, including managing inquiries, addressing concerns, and driving product adoption and growth.
Education and experience: Diploma or bachelor’s degree in life sciences, pharmacy, business, or a related field; prior experience in pharmaceutical sales or healthcare product promotion is an advantage.
Additional requirements: Ability to work independently in the field, valid driver’s license and willingness to travel within the assigned territory, and proficiency in English and relevant local languages.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Maintain up-to-date knowledge of products, competitors, diseases, and therapeutic processes to foster professional relationships and support clinical discussions.
Plan and manage weekly schedules with Sales Manager to optimize work execution, ensuring coverage, frequency, and delivery of customer-centric activities within budget.
Develop and implement account plans with internal teams to identify opportunities, address unmet customer and patient needs, and enhance account performance.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Provide the necessary data for the technical activities involved in transferring out a product, focusing on existing knowledge, through appropriate documentation and supporting at the receiving site.
Partnership with Validation team for validation strategy alignment.
Initiate and/or lead (case by case) the change controls to its products and related processes.
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