After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Ensure all products and components undergo proper inspection for defects, measurements, and specification compliance, including inspecting incoming goods for quantity, quality, and damages, reporting any issues to the relevant department, and ensuring follow-up until the stock is replaced.
Track stock levels for components, finished goods, and subcontracted items, coordinating with purchasers for raw material procurement, and;
Manage subcontractor arrangements and maintain proper documentation for claims on purchases from local and overseas suppliers, and;
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Maintain accurate and detailed records of all quality control tests, inspections and outcomes to ensure traceability and compliance with industry standards.
Ensure that all products and processes comply with industry regulations, customer specifications and internal quality standards.
Identify areas for process improvements and work with the production team to implement changes that enhance product quality and efficiency.
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Maintain accurate and detailed records of all quality control tests, inspections and outcomes to ensure traceability and compliance with industry standards.
Ensure that all products and processes comply with industry regulations, customer specifications and internal quality standards.
Identify areas for process improvements and work with the production team to implement changes that enhance product quality and efficiency.
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Develop workshop ownership by keeping tools and records organised and helping improve daily processes that speed up service delivery.
Ready to get hands-on with motorcycles and big bikes in a workshop that cares about craft and rider safety? Join us working with us at Hiap Aik Star Motosports Sdn Bhd, where we service a variety of models and take pride in clear communication with customers. Expect a practical, supportive environment where accurate repairs matter every day.
In this role you will build reliable, road-ready bikes from diagnosis through final road test. You will develop and refine service routines, improve turnaround times, and help grow our workshop capability by applying solid diagnostic methods and consistent quality checks. Success means accurate first-time repairs, thorough records, and satisfied riders leaving our bay.
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