Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
Manage marketing databases & CRM systems. Ensure all the important information on leads, opportunities, projects etc. are recorded and tracked. Identify potential risk and propose improvement actions to be taken.
Collaborate with cross functional teams to ensure smooth process of processing purchase orders and payments to vendors.
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Engineering & Manufacturing Feasibility: Collaborate with manufacturing and structural teams to ensure designs are structurally sound, cost-effective, and easy to produce and install.
Project Management: Manage project timelines, budgets, and milestones from initial brainstorming through to production and final delivery.
Client & Stakeholder Collaboration: Act as the primary technical and creative lead when presenting proposals to clients, architects, and municipal stakeholders.
Review and ensure construction works are carried out in accordance with approved drawings, method statements, and project requirements.
Monitor site housekeeping, access control, safety compliance, and conduct toolbox meetings to maintain a safe and organized working environment.
Act as the key point of contact for resolving site issues, coordinating material requirements with the Site QS, and ensuring timely decision-making to prevent project delays.
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Maintain a confidential and professional work environment for the MD, including discreetly managing sensitive information and communications.
Act as a liaison between the MD, internal departments and external stakeholders, fostering strong relationships and facilitating effective communication.
Manage and oversee the MD’s administrative staff, delegating tasks and ensuring timely completion.
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Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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Monitor and manage inventory levels to minimise overstock and stockout situations while optimising working capital.
Track supplier performance against key metrics such as lead time, on-time delivery, and product quality, and drive continuous improvement initiatives.
As the Merchandise Executive, your role is to oversee the end-to-end movement of goods, ensuring manufacturing of new and finished products reach customers. You will support the organization’s merchandising and supply chain operations by managing procurement, coordinating logistics, monitoring inventory levels, and ensuring timely product availability aligned with business demands and commercial objectives.
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