Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation....
Support the Engagement Team in planning, coordinating, and delivering initiatives that strengthen team effectiveness
Partner with Employee Resource Groups (ERG), locally and globally, to activate culture-building programs that foster a unified and vibrant Hub community
Share and bring in innovative ideas to support continuous improvements, based on academic learnings...
Partner with Employee Resource Groups (ERG), locally and globally, to activate culture-building programs that foster a unified and vibrant Hub community
Share and bring in innovative ideas to support continuous improvements, based on academic learnings
Share reflections on internship experience and learnings aligned with academic goals...
Ensure system and procedure compliance with company policies, acceptable accounting practices, and applicable financial regulations
Collaborate globally across the Roche network to improve financial operations and standardize processes
You are currently pursuing a Degree in Accounting, Finance, or a related discipline at a Malaysian university or professional body (e.g., ACCA, CPA)...
Support the Engagement Team in planning, coordinating, and delivering initiatives that strengthen team effectiveness
Partner with Employee Resource Groups (ERG), locally and globally, to activate culture-building programs that foster a unified and vibrant Hub community
Share and bring in innovative ideas to support continuous improvements, based on academic learnings...
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Candidate must possess or currently pursuing a Bachelor's Degree in Biomedical Engineering, Medical Electronic, Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Electrical/Electronic) or equivalent....
Support the Engagement Team in planning, coordinating, and delivering initiatives that strengthen team effectiveness
Partner with Employee Resource Groups (ERG), locally and globally, to activate culture-building programs that foster a unified and vibrant Hub community
Share and bring in innovative ideas to support continuous improvements, based on academic learnings...
Working with Cross functional Team to ensure smooth execution of HCP initiatives.
Experience development opportunities & working alongside internal stakeholders, including formal training that will equip you to become a marketer/leader of the future and inspire action through influencing and negotiating.
Prepare for the future in terms of being able to navigate the corporate environment and understand potential upskills needed....