Compliance with the company’s guidelines and standard operational procedures, BNM’s rules and regulations and other laws and regulations governing retail credit operations.
Evaluate the effectiveness of internal controls and efficient use of Bank resources.
Provide value added inputs, particularly related to Data Driven Audit, Compliance and Fraud Detection to further enhance the effectiveness of the audit findings presented and recommendation for improvement.
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Conduct root cause analysis (RCA) on recurring or complex technical issues and work with relevant internal teams to identify rectification and preventive solutions.
Review product performance, repair, return and service data to identify technical trends, recurring issues and areas for improvement.
Prepare regular technical support, issue-tracking and product performance reports for management review.
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What We're Looking For:Responsibilities: As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in IT Troubleshooting is required. Advanced proficiency in Engineering Support is recommended. Advanced proficiency in Application Remediation is suggested. Analyze and resolve complex software issues to ensure continuous system performance and reliability. Collaborate with cross-functional teams to enhance system functionality and prevent recurring problems. Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts. Contribute to process improvements by identifying gaps and proposing innovative approaches. Engage proactively with stakeholders to understand system impacts and prioritize support activities effectively.
Keen to advance your career in governance and compliance? Apply now to be part of our growing team!
What We're Looking For:Responsibilities: As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in IT Troubleshooting is required. Advanced proficiency in Engineering Support is recommended. Advanced proficiency in Application Remediation is suggested. Analyze and resolve complex software issues to ensure continuous system performance and reliability. Collaborate with cross-functional teams to enhance system functionality and prevent recurring problems. Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts. Contribute to process improvements by identifying gaps and proposing innovative approaches. Engage proactively with stakeholders to understand system impacts and prioritize support activities effectively.
Keen to advance your career in governance and compliance? Apply now to be part of our growing team!
Other desired certifications / preferred skills other qualifications:
Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) orMicrosoft 365 certifications (MD-102, MS-102, or equivalent) orNetworking certifications (CCNA or equivalent)
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Prepare and maintain documentation for regional backlog inclusion, monthly business updates, and governance/risk registers.
Support UAT activities by drafting test cases, preparing UAT plans, coordinating walkthroughs, ensuring test/data readiness, documenting outcomes, and tracking defects.
Support production and incident-related activities by preparing updates, tracking progress, coordinating follow-ups, and maintaining logs and documentation.
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