Process and validate digital advertising bookings in ARP, SAP and other relevant systems, ensuring accuracy, completeness and adherence to established SOPs.
Own and resolve customer cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Own and resolve complex and non-standard cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Liaise closely with internal stakeholders such as procurement, production, logistics, and project teams to ensure timely fulfilment and resolution of operational issues.