About the Role

We are looking for a passionate and energetic Restaurant Supervisor to lead our restaurant operations and deliver an exceptional guest experience. You will be responsible for supervising daily restaurant operations, leading the team, ensuring excellent customer service, maintaining food quality and safety standards, and driving operational excellence.

If you thrive in a fast-paced environment, enjoy leading people, and have a passion for the F&B industry, we'd love to hear from you!

Key Responsibilities

Team Leadership

Supervise and lead Front-of-House and Back-of-House team members.
Plan staff schedules and ensure adequate manpower during operating hours.
Coach, motivate, and develop employees to achieve high performance.
Conduct performance reviews and provide ongoing feedback and training.
Manage attendance, punctuality, discipline, and daily staffing challenges.

Restaurant Operations

Ensure smooth daily restaurant operations during every shift.
Open and close the restaurant according to company SOPs.
Maintain cleanliness, hygiene, and safety standards at all times.
Ensure compliance with food safety, health, and sanitation regulations.
Handle customer enquiries and resolve complaints professionally.

Inventory & Cost Control

Monitor stock levels and conduct regular inventory checks.
Receive and inspect deliveries.
Manage stock rotation and minimize wastage.
Order restaurant supplies and equipment when required.
Ensure proper maintenance of restaurant equipment.

Customer Experience

Deliver excellent guest service and create memorable dining experiences.
Ensure food quality, presentation, and service standards are consistently maintained.
Build positive relationships with guests and encourage repeat business.

Business Performance

Support the Restaurant Manager in achieving sales and operational targets.
Monitor daily sales performance and labour productivity.
Assist with menu implementation, promotions, and operational improvements.
Participate in meetings and contribute ideas to improve restaurant performance.

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