Manage commission structure settings with accuracy on Shopee’s Affiliate Dashboard during campaign and non-campaign period.
Consolidate publisher details and communications for upcoming campaigns for internal stakeholders; ensuring the successful execution and documentation of each.
Create and manage voucher codes for campaign execution with all Affiliate Publishers....
Manage commission structure settings with accuracy on Shopee’s Affiliate Dashboard during campaign and non-campaign period.
Consolidate publisher details and communications for upcoming campaigns for internal stakeholders; ensuring the successful execution and documentation of each.
Create and manage voucher codes for campaign execution with all Affiliate Publishers....
Manage commission structure settings with accuracy on Shopee’s Affiliate Dashboard during campaign and non-campaign period.
Consolidate publisher details and communications for upcoming campaigns for internal stakeholders; ensuring the successful execution and documentation of each.
Create and manage voucher codes for campaign execution with all Affiliate Publishers....
Participate in and lead end-to-end projects, from initial research, feasibility assessment and proposal development to pilot execution, operational rollout and post-project evaluation.
Identify and develop partnership opportunities with external partners, agencies and internal stakeholders to support driver acquisition and retention objectives.
Develop pilot programmes and POCs, including defining the initiative’s mechanics, budget, timeline, success metrics and scalability potential....
Participate in and lead end-to-end projects, from initial research, feasibility assessment and proposal development to pilot execution, operational rollout and post-project evaluation.
Identify and develop partnership opportunities with external partners, agencies and internal stakeholders to support driver acquisition and retention objectives.
Develop pilot programmes and POCs, including defining the initiative’s mechanics, budget, timeline, success metrics and scalability potential....
Work closely with internal teams across Operations, Business Development, and Product to bring AI-driven innovations to life and elevate the overall customer experience.
Lead and manage digital transformation projects focused on chatbot unification, operational scalability, and user experience improvement.
Drive the planning, rollout, and adoption of new AI/chatbot features and backend systems for local market adoption....
Process Improvement: Regularly audit existing Standard Operating Procedures (SOPs) to identify bottlenecks and lead the implementation of more efficient workflows.
Policy Development: Propose seller policies to improve overall buyer satisfaction.
Analytical Rigor: Attention to detail with the ability to spot inconsistencies in documentation and data logs....
Gather and analyse feedback from sellers and Relationship Managers (RMs) to develop constructive plans for product and knowledge enhancements.
Collaborate with Product, Regional, and cross-functional teams to support bot operations, issue resolution, knowledge governance, content localisation and continuous improvements.
Undertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities....