Plan work schedules effectively, manage customer requests beyond standard profit margins, and implement improvements to enhance operations and customer experience.
Process sales orders promptly, handle customer inquiries professionally, and coordinate with internal departments to ensure timely deliveries and customer satisfaction.
Liaise with production and other departments (e.g., purchasing and finance) to meet deadlines, resolve issues, and support a smooth workflow....
Handle shipment delays, cargo damage, or customs issues, provide solutions and alternatives to minimize disruption, and provide internal updates on shipment status and issues to relevant stakeholders
Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Coordinate end-to-end shipment process (export/import/transshipment), ensure compliance with customs regulations and documentation requirements, monitor shipment movement and ensure timely delivery, and coordinate with warehouse and transport teams for cargo handling....