Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirementsSupport the execution of cross-functional projects assigned by management and undertake additional duties as required
Degree in Business Administration, Management, Science, or equivalent2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
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Processes various electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc.
Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.
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Act as a live moderator by managing comments, pinned products, audience engagement, and promotional activities during livestreams.
Monitor livestream performance and promptly troubleshoot basic technical issues related to audio, video, internet connectivity, and streaming platforms.
Coordinate with internal teams, hosts, and operation staff to ensure livestream schedules are executed efficiently and on time.
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Conduct weekly meeting with frontline and workshop staff on their current performance, provide coaching and deliver important information.
Attend to customer requirement and assist to resolve complaints.
Responsible for effective utilisation of DMS system to monitor and control Work-In-Progress, Back Orders, Follow-Up, Appointments and Service Reminders
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