Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
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Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
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Oversee cybersecurity operations, including vulnerability management, audits, and compliance with security standards for AIDA’s AI platform
Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operations
Lead availability monitoring, outage detection, and performance optimization of our OpenShift on-prem AI platform
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Oversee cybersecurity operations, including vulnerability management, audits, and compliance with security standards for AIDA’s AI platform
Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operations
Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
Coordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.
Monitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.
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Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
Coordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.
Monitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.
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Responsible for capacity planning of Compute infrastructure, including licensing and vendor support related engagements. Also includes obsolescence management
Work with Change Management to propose and implement changes, especially for patching and migrations.
Works with other groups to implement new builds
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