Manage regional capacity, workload allocation and prioritization across PO Management, Invoice Management, Payments Management and Travel & Expense Management.
Drive Key Customer Development & Innovation Projects by working closely with customers, principals, and sales teams to accelerate project qualification, solution adoption, and commercialization across strategic accounts.
Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
Own and resolve customer cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Own and resolve complex and non-standard cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Manage supplier-related operational data required for effective PO execution, including onboarding-related setup, contract and source-of-supply linkage, and relevant performance data to support transactional procurement activities.
Support process standardization and alignment of sustainability practices across the end-2-end service scope, spanning Omya's headquarter and business units.
Help manage existing clients and ensure they stay satisfied and positive by presenting new solutions and service; assist account managers in the maintenance and improvement of client relationship.
Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence