Leading, engaging, coaching, and developing a high-performing team to deliver quality outcomes.
Overseeing software testing and User Acceptance Testing (UAT) of billing systems to ensure new builds, features, and workflows impacting billing are accurate, complete, and timely: (i) Acting as a billing advisor to support the business in launching new products and marketing initiatives (ii) Coordinating with business units and IT to identify system changes and enhancements affecting billing. (iii) Leading the preparation and execution of UAT to ensure testing is completed in accordance with agreed timelines, supporting timely rollout of initiatives. (iv) Implementing strong preventive and detective controls over data processing. (v) Ensure initiatives are rolled out with no negative impact on operations nor adverse feedback from customers. (vi) Ensure proper documentation and training are conducted upon completion of project/testing.
Planning and managing testing resources and external demands to optimise team effectiveness in delivering timely and high-quality outcomes.
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Prepare and maintain detailed documentation related to billing procedures, workflow charts, and reconciliation processes to ensure transparency and audit readiness.
Assist in month-end closing activities including billing accruals, adjustments, and reporting to support accurate financial statements.
Support the implementation of system enhancements and automation initiatives within the billing process, liaising with IT and process improvement teams.
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