Managed and oversaw bancassurance distribution channels across the Klang Valley region, ensuring alignment with organizational objectives and achievement of sales targets.
Led and guided Business Development Executives (BDE) and Business Development Managers (BDM) in executing business and marketing strategies to drive revenue growth and meet departmental goals.
Built and maintained strong relationships with key business partners, enabling continuous collaboration, consistent business support, and sustainable growth opportunities.
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Handle and ensure all the branch processes and backroom processes covering premium collections, claim, policy servicing, surrender and new business processes are up to service standards;
Ensure all transactions are compliance with Standard Operation Procedure and Guides;
Ensures collection of documents, transmittal to HO, and follow ups with intermediaries, customers and business partners to fulfill outstanding requirements in order to increase business captured, completion of policy services or claims settlement.
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Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.