About The Role
The Specialist, Customer Service is a key member of DKSH's Healthcare Customer Care Service team, responsible for ensuring accurate and efficient order processing while delivering a consistently positive experience for customers and clients. This role is central to upholding DKSH's service standards through ownership, responsiveness, and a commitment to continuous improvement.

What You Will Deliver

Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Accurately enter all order information into the system for timely and error-free processing
Conduct outbound calls to customers to address complaints, queries, and order confirmations, particularly when order requests require clarification
Follow up with the warehouse for order status updates and ensure customers receive timely and proactive communication throughout the process
Coordinate with respective departments to obtain necessary approvals and facilitate credit release
Take full ownership of customer orders and follow through to case closure, ensuring a seamless and satisfying customer experience
Ensure all workflows adhere to established processes and standard operating procedures to maintain service quality and compliance
Contribute to achieving annual Key Performance Indicators (KPIs) set for the division and department
Participate in and support bi-annual stock count activities
Contribute actively to the department's continuous improvement efforts and help drive operational excellence
Administrative duties and coordination tasks as required

What You Bring

Open to candidates from any academic discipline or field
Proficient in Bahasa Malaysia and English, both written and spoken, to support daily correspondence and professional communication with clients and customers
Strong team player with effective interpersonal and communication skills, able to collaborate productively within a cohesive team environment
Customer-focused with a professional and courteous approach, and the ability to think creatively to resolve on-ground issues effectively
Adaptable and willing to support evolving business requirements, including automation initiatives, in alignment with customer service goals

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client and Customer Service.

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Specialist Customer Service

Specialist Customer Service