Communication – Maintain clear and effective communication with guests, team members, and other departments to ensure smooth operations and excellent service delivery.
Quality & Hygiene – Ensure strict compliance with cleanliness, hygiene, and food safety standards. Conduct regular checks and enforce sanitation guidelines.
Upselling & Revenue – Drive revenue through effective upselling strategies. Encourage and monitor team performance in promoting menu items, daily specials, and premium offerings.
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Escalate all complaints to the correct channel and coordinate with other departments to resolve complaints timely.
Initiate, coordinate and conduct investigations on dispatch incidents relating to the company’s assets, personnel and stocks promptly and close them within the specified timeline.
Ensure Monthly OTIF Performance sustain in 98%
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Communication – Maintain clear and effective communication with guests, team members, and other departments to ensure smooth operations and excellent service delivery.
Quality & Hygiene – Ensure strict compliance with cleanliness, hygiene, and food safety standards. Conduct regular checks and enforce sanitation guidelines.
Upselling & Revenue – Drive revenue through effective upselling strategies. Encourage and monitor team performance in promoting menu items, daily specials, and premium offerings.
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Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must. Fluency in spoken and written English required.
Undertake regular safety inspections of the plant, equipment, and vehicles; ensuring defects are identified and that effective remedial action is taken.
Ensure that all employees possess the necessary levels of competence and ensure appropriate training is provided.
Upkeep of safety and cleanliness of production area, maintenance of plant equipment
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