Serve as a point of contact for learners, responding to course enquiries, resolving enrolment-related issues and escalating matters to the relevant stakeholders when required.
Engage learners: Plan and run micro-learning campaigns through internal channels, from content development and audience targeting to scheduling and post-campaign reporting.
ML/AI Infrastructure: Design, provision, and optimize secure, scalable cloud-native AI infrastructure using Infrastructure as Code (IaC) and platform engineering best practices to support production ML/AI systems.
Coordinate with global and regional HR stakeholders, managers, employees, trainers, vendors and service partners to support timely completion of learning activities Identify delays, missing information, capacity constraints, data quality issues or process deviations and escalate them where required