We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Perform complete testing of developed work to reduce follow-up requests and bugs
Troubleshoot technical issues and identify modification needed in existing applications
QR Retail Automation (Asia) Sdn Bhd (QRRA), a subsidiary company of Silverlake Axis, is a leading provider of innovative retail solutions, deployment, and consulting services. We support enterprise and SME retailers, including pharmacy chains, in optimizing their operations.
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This position is suitable for an experienced external auditor who can independently manage audit assignments, communicate confidently with clients, guide junior team members and progress towards an Audit Supervisor or Audit Manager role.