• To lead, optimize, and scale all manufacturing operations, ensuring the delivery of high-precision components through operational excellence, lean methodologies, and a high-performing workforce.
Client Relations & Customer Experience: Deliver engaging, informative, and professional commentary. Actively engage with tour members, anticipate their needs, and handle complaints tactfully to ensure premium guest satisfaction.
Pre-Tour & Post-Tour Execution: Attend pre-tour briefings at the office, review passenger particulars, and verify final travel documents/vouchers. Upon tour completion, submit a comprehensive Tour Leader Report, collect customer feedback forms, and execute accurate financial reconciliation for tour expenses.
On-the-Ground Group Management: Lead and manage tour groups from departure until return. Ensure strict time management, seamless logistics, and maintain group synergy and safety at all times.
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