Monitoring Automation: Design, develop, and refine monitoring reports for key risk control indicators, and promote the automation of monitoring processes.
Coordination: Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize hotel performance and maximize customer satisfaction.
Request Intake Management: Process incoming campaign briefs from local Business and Campaign teams using standardised intake sheets, enforcing agreed-upon SLA lead times and brief completeness.
Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
Analyze operational performance drivers such as shrinkage, AHT, absenteeism, occupancy, backlog aging, and forecast variance, and provide actionable recommendations for recovery and improvement.