Delivering professional, courteous, and seamless service in accordance with Belmond’s luxury service standards and LQA requirements.
Engaging with guests in a warm and welcoming manner, responding promptly to enquiries and requests to create a comfortable and memorable dining experience.
Maintaining a thorough knowledge of the services and facilities available onboard to effectively assist guests throughout their journey....
Delivering professional, courteous, and seamless service in accordance with Belmond's luxury service standards and LQA requirements
Engaging with guests in a warm and welcoming manner, responding promptly to enquiries and requests to create a comfortable and memorable dining experience
Maintaining a thorough knowledge of the services and facilities available onboard to effectively assist guests throughout their journey...
· Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
· Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards
· Monitors/coaches employees on performance, compliance with procedures and workload....
· Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
· Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards
· Monitors/coaches employees on performance, compliance with procedures and workload....