Identify and sponsor service improvement and transformation opportunities, using client feedback, data, automation, digitisation and new technology to enhance the account management proposition and prioritise change agendas across the business.
Establish and maintain robust client governance, including agreed service governance frameworks, senior stakeholder meetings, service reviews, management information and reporting, while ensuring adherence to internal controls and governance standards.
Support strategic growth, new business and cross-selling activity by partnering with Client Executives and Sales on client and prospect initiatives, leveraging HSBC’s broader product suite, SSv capabilities and proprietary network....