Provide case management and follow-up services to support clients’ rehabilitation and adjustment to vision loss
Conduct home visits where required to better assess client’s living conditions and support needs
Maintain accurate, timely, and comprehensive case records, case notes, assessments, and related documentation in accordance with organisational policies and professional standards
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Advise on handling adverse developments, contractual breaches, and non-compliance issues
Conduct reviews of both new and existing third-party arrangements, working alongside SMEs from BCM, IT Security, IT Governance, Legal, and other functions to provide effective challenge on risk assessments and vendor management processes
Conduct TPRM Committee meetings, including setting agendas covering due diligence assessment approvals, monitoring and control activities, and status of remediation actions by business and IT stakeholders
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