Support internal teams with youth-related insights and frameworks to ensure initiatives are designed with empathy and relevance
Engage with youth-focused organisations, educators, community groups, and ecosystem partners to develop collaborative initiatives and expand outreach
Cultivate and maintain strong partnerships with youth organisations, education institutions and community stakeholders to co-develop impactful initiatives
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Account Management: Build and nurture long-term strategic relationships with key stakeholders to achieve and exceed sales targets.
Cross-Functional Coordination: Collaborate seamlessly with internal engineering, logistics, and operations teams to ensure flawless project delivery and provide a top-tier customer experience.
Manage customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
Oversee the accurate processing and packing of all dine-in, takeaway, in-house delivery, GrabFood, food delivery platform, and TikTok Shop orders to minimise errors and maintain customer satisfaction.
Coordinate closely with the kitchen team to ensure efficient order preparation and timely fulfilment, particularly during high-volume service periods.
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Analyse Events and PPUF data to identify trends, opportunities, and key drivers of revenue and utilisation, and develop strategies and initiatives to enhance business performance, revenue growth, and campus utilisation.
Analyse engagement, marketing and booking data to identify trends and success factors, including the outreach approaches, marketing channels, client segments, programmes and event types that most effectively drive bookings, revenue growth and campus utilisation.
Develop dashboards and visualisations that translate complex business data into clear, actionable insights, enabling the Campus Business Development (CBD) team to monitor performance, identify trends and opportunities, and support data-driven decision-making.
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Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
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