Operate as a trusted AI subject matter resource to field sales teams, embedding into account planning and strategy sessions and serving as the connective tissue between the centralized AI GTM organization and regional sales teams
Coordinate pursuits leveraging dedicated and shared AI GTM resources (Regional AI PODs, shared resources, services teams, and field sales teams)
Build relationships across WWT's AI partner ecosystem - NVIDIA, hyperscale cloud providers (AWS, Azure, GCP), infrastructure OEMs (Cisco, Dell, HPE), and emerging AI vendors (e.g. Cognition, Anthropic, Snowflake) - leveraging co-selling programs, deal registrations, and partner funding
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Perform complete testing of developed work to reduce follow-up requests and bugs
Troubleshoot technical issues and identify modification needed in existing applications
QR Retail Automation (Asia) Sdn Bhd (QRRA), a subsidiary company of Silverlake Axis, is a leading provider of innovative retail solutions, deployment, and consulting services. We support enterprise and SME retailers, including pharmacy chains, in optimizing their operations.
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Troubleshoot, debug, optimise, and enhance application performance, reliability, and scalability.
Manage assigned development tasks and deliver project milestones within agreed timelines.
Collaborate closely with Software Engineers, Business Analysts, Technical Specialists, and project stakeholders throughout the Software Development Life Cycle (SDLC).
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Provide advanced support and troubleshooting for data pipelines, ETL/ELT processes, and data integration workflows across cloud and on-prem environments.
Enhance and mentor others in organizational, communication, and analytical skills, fostering a collaborative and data-driven engineering culture.
Gain exposure to the end-to-end machine learning lifecycle, from experimentation to production, by enabling robust and scalable data access for model training and inference.
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Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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Mentor engineers through code reviews, pair programming, and documentation to raise team standards and reduce defects. Set coding conventions, run knowledge-sharing sessions, and help junior engineers take ownership of operational tasks.
Build a visible portfolio of production systems by driving deployments, monitoring, and structured postmortems that show operational thinking. Own service-level metrics, alerting, and incident follow-up, and present outcomes to product and client stakeholders.
Maintain positive client relationships and conduct meetings on unresolved facility issues.
Prepare and manage capital projects, operating budgets, and variance reports.
Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.
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