As a Senior Team Leader in Customer Service Operations, supporting the US market, you will play a key role in driving the success of the customer service team. Your responsibilities include operations management and team leadership, ensuring that business KPIs are consistently met and exceeded. You will work closely with the Operations Manager, taking charge in their absence and actively contributing to the strategic planning and execution of client initiatives.
Job Description
Lead, mentor, and manage a team of Customer Care Specialists, ensuring adherence to company policies and customer service best practices.
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Work with business stakeholders, operational, global shared services team members and executive sponsors to develop, coordinate, and execute strategy at local, regional, and global levels.
Draft, review, negotiate, and maintain contracts and other business documents in support of the purchase of large quantities of goods and services.
Oversee the process of contract terminations, expirations, extensions, and renewals. Inform peers and corporate management staff of changes or results.
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Supporting distributor, system integrator and consultant engagement through joint customer visits, opportunity qualification and driving market penetration
Preparing and delivering solution presentations to customers, consultants and partners
Bring 3–5 years of sales or business development experience within water, metering, utilities, HVAC and cooling, infrastructure or software solutions. Experience with water or cooling metering is considered an asset.
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As a Senior Team Leader in Customer Service Operations, supporting the US market, you will play a key role in driving the success of the customer service team. Your responsibilities include operations management and team leadership, ensuring that business KPIs are consistently met and exceeded. You will work closely with the Operations Manager, taking charge in their absence and actively contributing to the strategic planning and execution of client initiatives.
Job Description
Lead, mentor, and manage a team of Customer Care Specialists, ensuring adherence to company policies and customer service best practices.
...
Prepare, organize, and maintain inspection records. Investigate complaints and suspected violations.
Monitor follow-up actions in cases where violations were found and present findings to management.
Inform the management team, clients, and employees of control regulations and inspection findings, and make recommendations on how violations can be corrected.
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Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
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Driving and managing distributor and system integrator engagement through industry activities to strengthen market presence
Securing specifications and winning complex, high-value projects by leading technical and commercial solution development, RFQs, pricing, and contract negotiations within approved boundaries
Have 6+ years of experience within sales or pre-sales within utilities, water, infrastructure or software solutions industries
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Leadership & Compliance: Lead and develop the procurement team. Ensure strict adherence to food safety, audit compliance, and regulatory standards.
Experience: 6–10 years in procurement within the F&B, hospitality, banquet, or central kitchen sectors (non-halal F&B background strongly preferred), including 3+ years in a managerial role.
Domain Expertise: Strong product knowledge across fresh produce, live seafood grading, specialized meats, yield analysis, and volume catering needs.
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