Responsibilities & Qualifications:

Physical Security Platform Management
- Administration and support for CCTV/Video Management Systems (Genetec, Avigilon, Axis)
- Administration and support for Access Control Systems (Lenel, Genetec)
- Administration and support for Key Management Platforms (Traka)
Infrastructure Support
- Server infrastructure: maintenance of Windows Server environments (patching, backups, hardening, health monitoring)
- Virtualization: support for VMware vSphere and VMware Cloud Foundation hosting for security systems
- Storage: management of video retention and performance (SMB/NFS, capacity monitoring, troubleshooting; Dell PowerScale/OneFS or Pure Storage experience)
Incident Resolution & Troubleshooting
- Tier 2 incident troubleshooting (log review, root cause isolation, remediation coordination)
- Collaborate with local technicians for break-fix execution and rapid service restoration
- Network troubleshooting (VLAN/IP issues, routing/firewall dependencies, packet-level checks)
Maintenance & Lifecycle Management
- Routine tasks: software/firmware upgrades, certificate renewals, configuration standardization, vulnerability remediation
Documentation & Continuous Improvement
- Maintain operational artifacts (runbooks, diagrams, inventories, incident/change records)
- Identify recurring issues and propose fixes via standardization, automation, or monitoring enhancements
Stakeholder Guidance
- Support internal partners (Security, Facilities, DC Operations) on platform capabilities, limitations, and best practices
Vendor Management
- Support vendor site access for break-fix & routine preventive maintenance, audit & compliance for service engineer/sub-con access
- Technical verification on break-fix, RPM & RMA processes
Service Provider Competencies
- 3+ years of experience in systems administration, security systems management, or infrastructure operations (data center/critical environment preferred)
- Expertise in Windows Server administration (troubleshooting, patching, hardening)
- Hands-on experience with physical security platforms (Genetec, Avigilon, Lenel, Traka)
- Strong cross-layer troubleshooting skills (systems, infrastructure, networks)
- Knowledge of networking fundamentals (IP addressing, VLANs, DNS, routing, firewalls)
- Operational discipline in documentation, change control, and incident response
Additional Value
- Virtualization (VMware) and storage (PowerScale/Pure) expertise
- Scripting/automation (Ansible, Python, PowerShell) for operational efficiency
- Monitoring/alerting practices (metrics, dashboards, log-based troubleshooting)
- Relevant certifications (Microsoft/VMware, Security+, Network+, ITIL)

1 Itil Processes Jobs in Johor - October 2026 - High Salaries

Manage Alert

Internship Security System Administrator