Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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(4) 5 days week, Monday to Friday, 8.30am to 5.30pm
About us
Avant-Med Sdn Bhd is a Malaysian company in Medical Imaging Diagnostic Equipment. Our core business is in trading of healthcare/medical equipment & system, and consumables products. We are looking for dynamic and passionate self-starters to assist us in writing the next chapter in our success story.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Develop, approve, and manage commissioning plans, test scripts, procedures, and checklists to ensure comprehensive test coverage.
Coordination meetings with clients, contractors, consultants, vendors, and internal teams; establish clear priorities and escalation pathways.
Review design documentation and vendor submittals to identify commissioning risks, interfaces, and opportunities for constructability improvements.
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You will apply automated testing, evaluation, observability, security controls and production monitoring throughout the software delivery lifecycle.
You will prototype and rapidly iterate on solutions using data, user feedback and minimum viable implementations, then harden successful approaches for production.
You will review code and technical designs, provide constructive feedback, share knowledge and guide junior engineers toward stronger engineering practices.
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