Capable of working independently to conduct detailed failure investigations while also collaborating effectively with engineering, quality, and production teams to resolve issues.
Proficient in written and spoken English to clearly document analysis findings, prepare technical reports, and communicate results and recommendations to cross-functional teams.SKILL
Strong technical and analytical skills in conducting failure investigations, including root cause analysis, use of laboratory and analytical equipment and understanding of manufacturing processes and defect mechanisms.
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Good understanding of IT systems and technologies, including SQL, Oracle, Linux, Python, and scripting languages.
Highly motivated and proactive, with the ability to take ownership of applications and projects while serving as a key interface between Process Engineering and Automation teams.
Excellent command of the English language, both written and spoken, is mandatory.
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Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
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• Coordination with vendor for quotations, new IT purchase requisitions, IT hardware discussion, arrival, collection and installation.
• Inventory control and asset management for hardware and software.
• To follow up, resolve with technical support, IT related requests, reporting, system access, and operation coordination on end users and top management.
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Own assigned deliverables throughout the software development lifecycle, including design, implementation, integration, troubleshooting, and deployment.
Work closely with project teams to identify and resolve technical risks, dependencies, and delivery challenges to ensure successful project releases.
Contribute to the continuous improvement of development tools, frameworks, and engineering practices.
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