Partner cross-functionally to deliver complex integration projects with multiple deliverables, aligned ownership, and appropriate escalation paths.
Coordinate with delivery, customer, product, and support teams to keep implementations moving forward through clear, appropriate communication channels.
Raise customer-impacting release or implementation concerns and help coordinate follow-up through the appropriate internal teams and channels.
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To ensure arrangements are made and communicated to the trainers/ speakers and internal/ external participants, in a timely manner, as per the requirements
To ensure end-to-end logistics management for the training programs
To collect feedback about the training conducted, in terms of content, infrastructure, trainer effectiveness, etc.
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius)
Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives
Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction
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Compliance & Safety: Maintain strict adherence to site safety standards, company guidelines, ISO 9001 Quality Manuals, and HSE (Health, Safety, and Environment) systems.
Process Improvement: Assist in evaluating working practices to identify operational improvements and support administrative tasks related to service contracts.
Currently pursuing a Diploma in Instrumentation, Electrical, Electronic, Mechatronics, or a related technical discipline.
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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Local Data Backup & Recovery: Administer strict on-premise backup routines, snapshots, and disaster recovery replication plans using Proxmox Backup Server.
User Support: Serve as an escalation point for mid-level technical support tickets regarding network access, infrastructure anomalies, and system errors.
Strong System Administration skills, including server management, user account administration, and operating system maintenance.Solid Network Administration capabilities covering LAN/WAN management, routing, switching, and basic network security.
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