Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
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Prepare daily, weekly, monthly, and ad hoc operational reports to provide management and business teams with timely operational insights.
Coordinate with Operations, Transportation, Planning, Customer Service, Human Resources, and other departments to facilitate effective communication and ensure timely resolution of operational issues.
Perform other operational support duties as assigned and provide timely on-site support based on business requirements.
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Performs cross-specification and product substitution, positioning company products against competitor specifications by identifying equivalent or superior alternatives while maintaining compliance with project requirements.
Applies strong knowledge of lighting products, systems, and application requirements to evaluate customer needs, including performance, energy efficiency, sustainability, and regulatory compliance.
Ensures all product selections meet relevant standards, norms, and technical requirements and align with project objectives.
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Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
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Deliver additional value to operational buying on orders – interpreting and meeting operational requirements/specifications, demand and delivery of solutions.
Support of category sourcing that continuously improves suppliers’ and contractors’ compliance with Global, Category and Regionals standards.
Work closely with category managers and business units to establish and deliver procurement requirements, strategic benefits and compliance to existing procurement contracts.
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Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions.
Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments.
Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution.
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