This role will work across brand planning, customer insight and marketing coordination, with a focus on keeping the brand relevant and consistent as it develops.
The work covers:
- Reviewing customer behaviour, category developments and competitor activity to identify useful market insights.
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Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes.
Own SLA/KPI performance, service reporting, penalties, and service credits.
Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB establishment.
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