Cross-Functional Collaboration: Align with Prepaid, Postpaid, and other core teams to ensure cohesive product integration. Seek alignment with governance frameworks from Product Management and Strategy.
Know how to draft, not just redline. When templates aren't fit for purpose, fill the gaps, support drafting scope of work, restructure clauses, and keep the contract consistent with the technical scope.
Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.