Deliver value-added and seamless event experiences for organisers and attendees, ensuring adherence to established service quality standards.
Prepare regular reports, conduct data analysis, and provide actionable recommendations to management on the overall workplace event programme and daily operations.
Ensure all event operations, policies, and procedures are established, implemented, and compliant with relevant SOPs. Develop and update policies and SOPs as required....
Deliver value-added and seamless event experiences for organisers and attendees, ensuring adherence to established service quality standards.
Prepare regular reports, conduct data analysis, and provide actionable recommendations to management on the overall workplace event programme and daily operations.
Ensure all event operations, policies, and procedures are established, implemented, and compliant with relevant SOPs. Develop and update policies and SOPs as required....
Know how to draft, not just redline. When templates aren't fit for purpose, fill the gaps, support drafting scope of work, restructure clauses, and keep the contract consistent with the technical scope.
Lead supplier negotiations to closure, with support from Procurement, Legal, and business users. Suppliers are often sharp negotiators, so you need to steer the conversations and negotiate for closure, not just passively respond with no solutions.
Work from partial or scattered stakeholder inputs and connect the pieces into a contract position that holds up....
Support partners assessment, onboarding and sourcing governance, including partner agreements.
Manage product performance based on KPI including revenue, value creation and differentiation.
Own and continuously improve the productisation life cycle end-to-end, from lead to cash through delivery and operations, as the single point of accountability for the product across its full lifecycle....
Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness....
Review designs, renovations, method statement and fit-out works for compliance with applicable codes and corporate standards.
Audit and ensure compliance with Uniform Building By-Laws (UBBL), BOMBA (Fire Services Act, fire safety requirements), DOSH-OSHA 1994 and Other relevant authorities (local councils, ST, CIDB)
Conduct regular safety inspections, incident investigations, and root cause analyses and liaison with intra/inter dept and external stakeholders...