Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
Support user account administration, access controls, permissions management, and application-related requests.
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