As part of the team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits for you. Come grow your career with us.
You will be responsible for managing the end-to-end software development and support for Compliance Technology domain related applications. This includes overseeing complex technology projects, guiding the teams, and ensuring the delivery of high quality, scalable solutions and production support.
You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Compliance Technology leads to plan and manage transitioned deliverables.
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Maintain clear, timely, and empathetic communication with customers throughout the support lifecycle, including proposing interim workarounds and documenting final solutions
Contribute to and maintain internal and external knowledge base articles and FAQs that capture workarounds and long-term solutions
Identify recurring issues and work with Product and Engineering on long-term fixes or improvements
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Stakeholder & Communication Management: Serve as the primary contact for ETL operations, managing stakeholder communications, coordinating with Infrastructure, AIA Group teams, vendors, and partners for issue resolution, and supporting audit activities with required operational evidence.
Process Governance & Continuous Improvement: Ensure compliance with security, audit, and IT governance standards by maintaining SOPs, runbooks, and knowledge bases, driving automation and monitoring improvements, and supporting DR drills, validation, and recovery assurance activities.
Education: Bachelor’s Degree in IT, Computer Science, or related discipline.
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