The Inside Sales Representative (ISR) is a high-energy, outward-facing role at the heart of CSSB's lead generation engine. The ISR is responsible for identifying, qualifying, and developing new business opportunities by actively monitoring government and corporate procurement portals, engaging with prospective clients, and supporting the Account Management team through the early stages of the sales cycle. This is a single headcount position within the Pre-Sales Team, reporting to the Pre-Sales Manager.
This is an ideal entry point for a driven individual who wants to build a career in B2B technology sales, with exposure to government ICT procurement, enterprise solutions, and Malaysia's public sector market.
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The Inside Sales Representative (ISR) is a high-energy, outward-facing role at the heart of CSSB's lead generation engine. The ISR is responsible for identifying, qualifying, and developing new business opportunities by actively monitoring government and corporate procurement portals, engaging with prospective clients, and supporting the Account Management team through the early stages of the sales cycle. This is a single headcount position within the Pre-Sales Team, reporting to the Pre-Sales Manager.
This is an ideal entry point for a driven individual who wants to build a career in B2B technology sales, with exposure to government ICT procurement, enterprise solutions, and Malaysia's public sector market.
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Managing and Nurturing Existing Customer Accounts: Developing strong relationships with current customers to ensure repeat business and upselling opportunities.
Customer Service and Problem Resolution: Acting as the point of contact for any issues customers may face, ensuring customer satisfaction and resolving problems promptly.
Achieving Sales Targets and KPIs: Meeting or exceeding sales targets and key performance indicators (KPIs) set by the organization.
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Product Promotion: Intelligently pitch and promote industrial tools, measuring instruments, factory machinery, and automation systems, highlighting the value of premium Japanese engineering.
Reporting & Collaboration: Prepare structured weekly and monthly sales pipeline reports. Coordinate closely with internal customer support and logistics teams to ensure seamless delivery and client satisfaction.
Education: Minimum of a Diploma or Bachelor’s Degree in any field (a background or basic knowledge in engineering/technical fields is highly preferred).
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