Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
Monitor AI-enabled applications for incidents, output quality and configuration, and make sure inaccurate or inappropriate outputs get human review and escalation.
Coordinate with vendors, service providers, auditors, production teams and Corporate IT on infrastructure support, maintenance, contract renewals, incident escalation and project execution, and manage vendor SLA performance.
This is not only a support role. The IT Manager is expected to turn technology priorities into dependable internal IT operations: predictable service, accountable ownership, secure access, resilient systems, controlled vendors, and clear reporting to leadership.
Coordinate Internal Audit, External Audit and SOX audit activities, including evidence collection, stakeholder coordination and remediation of findings.