Work cross-functionally with incident managers, infrastructure teams, and database administrators to drive rapid resolution of major operational incidents and upcoming change implementations.
Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
Analyze operational metrics and deliver periodic performance reviews to customer leadership, translating data into clear recommendations that strengthen security posture, cost efficiency, and system reliability.
Support the delivery of Performance and Reward strategies and processes for designated Businesses/ Functions, ensuring advice and outputs are aligned with organisational objectives, market competitiveness, governance standards and regulatory requirements.
Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.