Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.
Stakeholder Coordination: Act as a key liaison between business users, technical infrastructure teams, PMO, SMEs, third-party vendors, and outsourcers to translate business needs into technical solutions.
Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.
Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.
System Monitoring: Proactively monitor application performance, database health, and automated end-of-day batch processing to identify and resolve bottlenecks.
Cross-Team Administrative Handoff: Coordinate merchant application approvals and file handoffs across sales channels, risk/compliance, and the terminal deployment team.
Contributed to comprehensive business transformation by collaborating with stakeholders and vendors to design future-state processes, leading scenario-based testing for system enhancements, and supporting seamless implementation through training, communication, and post-rollout assistance.