Use workforce information, operational trends, service data and associate insights to identify risks, support decision-making and recommend appropriate interventions.
Drive compliance, standardization and efficiency of processes within region, aligned to global processes, technology and governance for RBC employees the APAC region.
Ensure readiness for maintenance, troubleshooting and engine change-out activities, including coordination of manpower, parts, tools, and compliance with customer & site requirements.
Developing a high-performing service team by leading, coaching, and developing field service engineers, service coordinators, and support teams while strengthening workforce planning, capability development, and succession planning.
Lead, Drive, Influence – coordinate and align stakeholder objectives across Asia and Middle East, use a strong network of relationships to break down siloed thinking to achieve strategic goals.
Manage and oversee the daily operational activities of the Collateral Management Unit, ensuring work is completed accurately, efficiently and within agreed service levels.
Identify areas of improvement in service delivery, workflow processes, and patient interactions. Collaborate with relevant stakeholders to implement and monitor initiatives aimed at enhancing the overall service quality and patient experience.
Drive and lead service operations within a 24/7 rotating shift model, actively engaging in incident, change, request, and problem management to maintain high availability and responsiveness.
Drive and lead service operations within a 24/7 rotating shift model, actively engaging in incident, change, request, and problem management to maintain high availability and responsiveness.