Assist with attendance, leave, and payroll-related administration.
Coordinate and assist in arranging foreign worker welfare matters, including accommodation, transportation, medical appointments, and other employee support activities.
Support staff training, employee engagement activities, and HR projects.
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Act as a strategic advisor and primary escalation point for complex service delivery issues, communicating effectively across all organizational levels.
Ensure rigorous compliance with local labor laws, data privacy regulations, and internal controls, leading audits and risk assessments.
Partner with the APAC People Services Leadership Team to support HR transformation programs, ensuring operational readiness and smooth adoption within the SSC.
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- Collaborate closely with requirements analysts and other team members to ensure timely and high-quality delivery of project requirements.
- Respond promptly to user feedback, analyze issues encountered during system usage, and provide fixes and solutions.
- Provide technical support throughout the system's entire lifecycle, including anomaly monitoring, bottleneck analysis, optimization solution design, and implementation.
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