Departmental Coordination: Oversee the daily synergy between Housekeeping, Front Office, and Maintenance to ensure rooms are turned over quickly and guest requests are met without delay.
Strict SOP Enforcement: Act as the "Guardian of Standards." You will ensure every staff member strictly follows the Company’s Standard Operating Procedures (SOPs) for cleaning, guest handling, and safety.
Quality Control (QC) Inspections: Conduct rigorous daily inspections of guest rooms and public areas. You are responsible for ensuring "zero defects" in room presentation before a guest checks in.
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Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
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Provide timely support to customers through available communication channels (inbound phone calls and email).
Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
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