Provide timely support to customers through available communication channels (inbound phone calls and email).
Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
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Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
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